Shipping Policy

At The Monaco Bag, we work to ensure your order is processed carefully and delivered as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–4 business days after your order is confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Business days do not include weekends or applicable holidays.

Estimated Delivery Time

After processing, orders typically arrive within 8–12 business days.

Please note that delivery estimates are not guaranteed. Shipping times may vary depending on your location, carrier operations, holidays, weather conditions, customs processing, or other circumstances outside our reasonable control.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the information before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipped.

Delayed Packages

Occasional shipping delays may occur due to high order volumes, carrier disruptions, severe weather, holidays, customs processing, or other circumstances beyond our control.

If your package appears significantly delayed, please contact our customer support team so we can assist you in reviewing the tracking information.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us with your order number and tracking information.

We will review the situation and work with the shipping carrier where appropriate to determine the next steps.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first:

• Check around your property and delivery location.
• Ask household members or neighbors who may have accepted the package.
• Check with your local carrier or delivery office.

If you are still unable to locate your package, contact our customer support team and we will assist you with the available next steps.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees charged by local authorities.

Customs processing may also cause additional delivery delays.

Returns

Shipping an order back to us is subject to our Return and Refund Policy.

Eligible items may be returned within 30 days of delivery, subject to the conditions described in that policy.

Contact Us

If you have questions regarding shipping, tracking, or your order, please contact our customer support team through the contact information provided on our website.