Return and Refund Policy

We want you to love your purchase from The Monaco Bag. If for any reason you’re not completely satisfied, we offer a 30-day return policy from the date your order is delivered.

Returns

To be eligible for a return, your item must:

• Be returned within 30 days of delivery
• Be unused, unworn, and in its original condition
• Include all original packaging, tags, straps, accessories, and included items
• Show no signs of wear, damage, stains, odors, or alteration

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To start a return, please contact our customer support team with:

• Your full name
• Order number
• Email address used for the purchase
• Reason for the return

Please do not send your order back without first contacting us and receiving return instructions.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method when returning your order. We cannot guarantee receipt of packages returned without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and include clear photos of the item and packaging.

Once reviewed, we’ll work with you to make it right.

Refunds

Once your return has been received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund to your account.

Original shipping charges, when applicable, are generally non-refundable unless the return is due to an error on our part.

Exchanges

If you would like a different color or variant, please contact us before returning your item. Availability cannot be guaranteed.

Order Cancellations

We process orders as quickly as possible. If you need to cancel or modify an order, contact us immediately.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Final Sale Items

Products clearly marked as Final Sale are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect, subject to applicable consumer protection laws.

Contact Us

If you have any questions about a return or refund, please contact our customer support team through the contact information provided on our website.